plan your visit

All tickets must be purchased online, we are unable to take bookings by telephone.

Please book via our booking page.

1. Select the number of cars your party will be arriving in. (Parking is free, but limited so please ensure that you have booked enough passes) Parking spaces are classed as guests and these will be added to the total number of guests on your booking. Add the number of adult, child, under 2s, carer tickets required. £1 booking protection is optional, this allows you to change your timeslot up to 12 hours before your booking.

2. Choose your preferred date and timeslot

3. A small booking fee is charged on each transaction and displayed prior to purchase.

Please, take your time to ensure that you have entered all the details correctly as we cannot action refunds.

Once you’ve booked, you will receive an e-mail with confirmation of your purchase and a digital ticket with reference number and a bar code. Make sure to bring the ticket with you, either printed or on your phone and show it at the gate to be scanned.

If you have any questions or you are having problems with the booking, please, email: info@enchantmentsomerset.co.uk

In order to ensure that our trail can be enjoyed by everyone, it has been designed as a continuous experience, with strictly fixed entry time slots, starting from either 4.30pm or 5pm, depending on the date. Tickets must be pre-booked in advance. To ensure the enjoyment and safety of all our visitors, we allocate a set number of tickets per time slot and ask that all visitors adhere to their booked time slot. Our entry time slots are every fifteen minutes with last entry either 7pm or 7.30pm, depending on the date. The trail closes at 9pm.

Yes, you must book in advance. We recommend that you book early as each timed entry slot has a fixed capacity. Popular slots – early evening, weekend and closer to Christmas are likely to sell out quickly.

Yes, under 2s go free, however we still ask that you book a free ticket for them when you make your booking.

We want everyone to enjoy the magic of Enchantment at Langford Lakes. Complimentary Carer Tickets are available for guests who require essential support to attend.

A Carer Ticket is for a support person providing assistance over and above the role of a parent or legal guardian and must be booked alongside an accompanying full-paying adult ticket. Suitable proof of eligibility will be required on entry, this could include one of the following:

• A current Personal Independence Payment (PIP) award.
• Disability Living Allowance (DLA) or Attendance Allowance documentation.
• An Access Card with the appropriate symbol.
• A recognised carer’s identification card or other suitable evidence.

If you have any questions about eligibility or require additional assistance, please contact our team before booking info@enchantmentsomerset.co.uk

Parking is free, but limited so please ensure that you have booked enough passes for your group.

Our trail is an outdoor event in a farm setting, a large proportion of the trail is on gravel pathways, however some areas will be grassy and mixed terrain.

Yes, there will be food vendors on site where you can purchase festive food and drink to enjoy when exploring the trail.

Yes, the Langford Lakes Christmas Tree Shop and Tree Barn will be open until 8pm up until 19th December for Enchantment visitors.

Absolutely! Well-behaved dogs on short leads are more than welcome. We simply ask you clean up after them, bins will be provided en route

As this is an evening event, taking place after dark, you should ensure that you wear appropriate clothing and footwear, as there may be some slippery surfaces on your route, especially when wet.

There will be lighting in place throughout the site to help guide you around the trail, but please bring a torch with you if you feel that you may need extra lighting.

Due to our booking terms and conditions, we are unable to offer a refund.

The illuminated trail is self-led, following a clearly marked and lit route. In order to ensure your own safety and enjoyment (and the safety of our other visitors and staff), all visitors must remain on the clearly marked trail at all times. All children and any vulnerable adults must be closely supervised at all times.

Enchantment at Langford Lakes takes place in the winter, after dark in a farm setting. All areas other than the clearly defined trail will have potential trip hazards and risks to health and safety, so please stay on the path at all times and adhere to any instructions/advice given by our staff.

Please note that there are areas of unfenced water located on and off the trail at the farm.

Conditions on the trail will be continually monitored by our team, but we would remind all visitors that the event takes place outside, after dark, in a farm setting over winter. So please exercise caution when attending.

Some of our installations are interactive, these installations will be easily identifiable. For your own safety and enjoyment, please do not touch any lights or electrical installations.

We have undertaken a full risk assessment and put adjustments in place to mitigate risks, however you attend this event at your own risk, and Enchantment at Langford Lakes cannot be held responsible for any injuries sustained whilst on site.

Adverse Weather Plan

Enchantment at Langford Lakes is an outdoor winter event. We will be open and operational throughout all usual winter weather conditions, which will include inclement weather. We remind all customers to dress appropriately for the weather.

The health and safety of our visitors and staff remains our paramount consideration at all times. We will regularly observe the weather forecast to ensure the event can safely be experienced. If the weather should reach extreme levels, the decision to cancel would be made as early as possible on the day of the trail and by 3pm at the latest.

Any decision to cancel any night of the trail will be made by Enchantment at Langford Lakes. Any such decision will be final.

In the event that your booking has to be cancelled by us (due to adverse weather and for any other reasons), all persons booked for that night would be notified of the cancellation by 3pm on the day of the trail, via an email sent to the email address that the booking was made under. An announcement would also be made through our website and Facebook page.

Full details of the next steps would be contained within the email notifying customers of the cancellation, including details as to how customers can re-book. Customers would be able to rebook tickets, up to the equivalent financial value, for any future timeslots, subject to availability. Customers would also be able to transfer their tickets over to next year’s trail. In the event that neither of those options was suitable a full refund would be issued.

All transfers and/or refunds pursuant to our cancelling a night must be requested within 28 days of the date you were booked to attend. Enchantment at Langford Lakes will not be liable for any other costs incurred by customers. The booking fee is non-refundable under any circumstances.

General Refunds and Transfers

No transfers of tickets, under any circumstances, will be possible on any nights when the trail is not cancelled.
No refunds will be issued for any non-attendance, under any circumstances, if the trail is not cancelled.

We expect all of the dates in November to be a little quieter and Thursday 3rd & 10th December are usually less busy than the weekend dates