Due to our booking terms and conditions, we are unable to offer a refund.

As this is an evening event, taking place after dark, you should ensure that you wear appropriate clothing and footwear, as there may be some slippery surfaces on your route, especially when wet.

FAQs Archive - Enchantment at Langford Lakes

Q: Is there a quieter time to visit?

We expect all of the dates in November to be a little quieter and Thursday 3rd & 10th December are usually less busy than the weekend dates

Q: What happens if my booking is cancelled?

In the event that your booking has to be cancelled by us (due to adverse weather and for any other reasons), all persons booked for that night would be notified of the cancellation by 3pm on the day of the trail, via an email sent to the email address that the booking was made under. An announcement would also be made through our website and Facebook page. Full details of the next steps would be contained within the email notifying customers of the cancellation, including details as to how customers can re-book. Customers would be able to rebook tickets, up to the equivalent financial value, for any future timeslots, subject to availability. Customers would also be able to transfer their tickets over to next year’s trail. In the event that neither of those options was suitable a full refund would be issued. All transfers and/or refunds pursuant to our cancelling a night must be requested within 28 days of the date you were booked to attend. Enchantment at Langford Lakes will not be liable for any other costs incurred by customers. The booking fee is non-refundable under any circumstances. General Refunds and Transfers No transfers of tickets, under any circumstances, will be possible on any nights when the trail is not cancelled. No refunds will be issued for any non-attendance, under any circumstances, if the trail is not cancelled.

Q: Do I need to bring anything?

There will be lighting in place throughout the site to help guide you around the trail, but please bring a torch with you if you feel that you may need extra lighting.